- Shipping & Delivery
- We are proud to ship anywhere in the Continental US Freight FREE. Boilard Tools will use the carrier that best suits the needs of the merchandise purchase or the purchasers. We utilize both UPS, FedEx, and the USPS. Shipments are created and pick up daily. All orders prior to 12:00PM EST will ship the same day, after 12:00PM EST will ship the following business day, Late Friday ordered will ship Monday. Any questions or in need of expidited shipping, please call 413-543-4100.
- Returns & Replacements
- Returns with in 30 days are acceptable for unused, unopened products. Freight back will be the customers responsibility. Defective merchandise will be either refunded or replaced, it will be the buyers choice. Freight back on broken or defective goods will be paid by us. All returns will be inspected and will utilize serial number matching for certain items. Items that carry a satisfaction Guarantee, returns will be honored from the date of invoice (We abide by our manufacturers guarantees). Freight back will by the buyers responsibility.
- We will Ship FREE only in the Conitinental US. We are a start up and can not ship to AK or HI. We prefer street delivery addresses since FedEx is our primary carrier.
- Payment, Pricing & Promotions
- Payment will be required for any merchadise to ship from our facility. Paypal will be our preferred payment processor.
- Viewing Orders
- Please contact us if the back end payment system is down. Email: firstname.lastname@example.org or via phone 413-543-4100
- Updating Account Information